BARE FACE MARKETING LTD TERMS AND CONDITIONS

Terms and conditions of Bare Face Marketing Ltd are subject to change.  It is the clients' responsibility to check back from time to time to ensure they understand the content of the contract.

Bare Face Marketing Ltd is engaged as a provider of Marketing and Business Consultancy Services.

Engagement

It is agreed that an initial consultation (up to 1 hour) with Bare Face Marketing Ltd is a free session.  Any contact (phone, email, Skype/FaceTime or face to face meetings) after the initial consultation, will be charged at an hourly rate (+VAT), in 15 minute increments.

Work will be charged on a per project basis or a retained basis. Before work commences a detailed quote will be provided.

Payment Details

All payments are non refundable. 

BRANDING: £300 upfront payment is required as a deposit and final payment is required after initial concepts are approved but before final creative worked up for approval.

WEBSITES: £500 + VAT upfront payment is required as a deposit, at the point of signing contracts, final payment is required after the website copy and layout has been approved and before any further work is commenced.  Final settlement must be received in full before the website is made live.  If payment is not made in full on time then your website may be taken down until full payment has been received.

CREATIVE/LITERATURE: 50% + VAT upfront payment is required before progressing a project and final payment required after layout approval.

PRINTING: Payment in full, in advance.

MARKETING SUPPORT, CONSULTANCY: Payable in advance upon receipt of invoice (or as agreed).

Updates

Bare Face Marketing Ltd will provide the client with verbal progress reports at regular intervals whilst engaged, unless otherwise agreed. 

Creative Work

Your quote will identify specific items of work.
Branding work includes provision of 3 initial concepts.  Once a concept is chosen and developed, you may have up to 3 sets of amends to the chosen concept, stationery and/or literature before additional charges are incurred.  Additional amends will be charged per concept, per amendment (we will advise you if new charges are being incurred).
Once creative material has been approved and transmitted to the client the agreed payment becomes due and there are no exceptions to this.

Websites

We will provide you with a detailed quote for your website build, specifically outlined will be:

Holding Pages

If we are creating you a new website, we can provide you with a holding page whilst your new site is being developed (only if you do not currently have a website).  
The charge for a holding page is non refundable.  The holding page will be hosted for free for up to 2 months (using our servers).  Hosting charges will apply if the site does not go live within the agreed 2 month period.  Full charges for hosting and design will apply if for any reason the planned build does not go ahead.

Website Structures

Basic Websites - you will be provided with a one page visual of the home page of your website. 
E-commerce websites – you will be provided with up to three pages of layout of your website or as agreed. 
Bespoke Websites Plus – you will be provided with 2 - 3 pages of layout of your website.

You will have the opportunity of up to 2 rounds of changes to the visual layout before additional charges are incurred.  Changes to the structure after the build has been agreed will incur additional charges, we will itemise them before progressing.  Sourced images used on your website are subject to additional charges. 

The website layout and structure document is Copyright to Bare Face Marketing Ltd, until such times as payment is received in full and may in no way be used or replicated by the client or any third party associates.  Any such use is a breach of this contract and any work completed at the clients’ request is chargeable.

Website Ownership

Upon final payment of your contract and subsequent “go-live”, the Client will be assigned legal ownership of the website including the design and text contained in the finished assembled website. Bare Face Marketing Ltd retains the right to display graphics and other Web design elements as examples of their work in their portfolio.  Furthermore, Bare Face Marketing Ltd may insert the words Design and Marketing by Bare Face Marketing and the associated logo onto any webpages in a discreet, agreed style.

Hosting Charges

Our hosting packages are reasonably priced and aim to give you peace of mind. Websites are hosted on monitored servers meaning that should your website have any issues you will always have someone at the end of the phone to speak with.  Your website will be monitored and backed up 24 hours a day/365 days of the year.  

Premium Hosting
Our premium Hosting service provides for a 24/7 back-up and restore facility – no charges will be incurred for restoration of the website on this service (in the event of an interrupted service).

Bare Face Marketing Ltd does not guarantee that the service offered by the web-hosting service (“Web Hoster”) or the Internet will be uninterrupted or error-free. In no event will Bare Face Marketing Ltd be liable to the Client or any third party for any damages, including any lost profits or other incidental, consequential or special damages arising out of the operation of or inability to operate these web pages or website, even if Bare Face Marketing Ltd has been advised of the possibility of such damages. 

Web hosting charges are dependent on a number of factors; to ensure we provide you with the service that is right for you, please ask us for a quote.  All hosting is payable annually in advance and before hosting commences.

Domain Names

Domain names are important.  Bare Face Marketing offer to purchase your chosen domain name on your behalf so that the hosting process is less complicated.  Annual/Bi-annual renewal charges apply and you will be invoiced 30 days before the renewal date.  Domain name management incurs a £20 charge (per domain).  If Bare Face Marketing purchase your domain name (on your behalf) we will also purchase domain privacy per domain, to reduce the likelihood of spam.
Provided your payments are up to date you may request that your domain name is transferred to your ownership (providing it is to a 123-Reg account) at any time, without charge from BFM, however your chosen domain hoster may charge you.  There is an admin charge of £25 to transfer IN a domain name from another provider.

Copyright and Trademarks

The Client guarantees that any elements i.e. text, graphics, logos and photos, designs, trademarks, or other artwork furnished to Bare Face Marketing Ltd for inclusion in web pages or creative work are either owned by the Client, or that the Client has permission from the rightful owner to use each of these elements.  All content provided by Bare Face Marketing Ltd remains the copyright of Bare Face Marketing Ltd until payment has been settled in full.

Branding Copyright

This is a purchase of unlimited usage rights to all the original creative materials developed by Bare Face Marketing Ltd.  Bare Face Marketing Ltd permit the client to reproduce and re-distribute the creative as you see fit, without restriction.  As the rightful owner of this creative, copyright remains with Bare Face Marketing Ltd, as per the Copyright and Design Act 1988 (until payment has been made in full).  Once the transfer of ownership is complete the client agrees that branding and creative may be used by Bare Face Marketing Ltd, in any future marketing and commercial promotions without restriction.

Artwork Files

All artwork files will be provided in low resolution format or with a small watermark until payment has been received in full.
If you wish to print your own materials, print ready artwork files carry a fee of £60 + VAT per file. 
Payment to be made in full before transfer of files.

Limit of Liability

The client is expected to proof read all creative, print and website work produced by Bare Face Marketing Ltd before going to print or being uploaded. 

The client shall inform Bare Face Marketing Ltd, by email, of their acceptance of artwork for printing or website copy for uploading at which point it is assumed that the project design and content has been completed to the clients’ satisfaction, whereupon the client becomes liable for any mistakes and content printed. 

Expenses

Any costs incurred by Bare Face Marketing Ltd for postage, stationery and travel expenses are to be paid in full upon provision of supporting receipts. 

Travel

Travel is charged at a flat rate £40 per hour (+VAT) plus 45p per mile.

Adhoc Requests

Adhoc requests to source items or research requests will be charged at £25 per half hour (+VAT) or part thereof and are in addition to the cost of any item or material sourced.

Marketing Support

Available from 4 hours a month.
Booked and paid in advance.

Marketing Support for 4 hours or more will include:
• General marketing advice
• Copy writing
• Social media queries
• Website queries and CMS Guidance
• Strategic work
• All business and marketing related enquiries

This does not include additional functionality or structural amends to your website CMS or new artwork.  You will be advised if charges are applicable before work commences.

Additional charge will be incurred for meetings and travel.

Daily rates

Available, based on a 7-hour day.
Booked and paid in advance.

Retainer Rates

Daily retainer work is based upon multiples of 7 hours of marketing work.
7 hours includes:

• General Marketing advice
• Copy writing
• Social media queries
• Website queries and CMS Guidance
• Strategic work
• All business and marketing related enquiries

Invoicing & Payment

1. Invoices will be submitted at appropriate intervals and are payable in strict accordance of payment terms outlined above or on your invoice.  Payments must be made promptly. Payment terms are 14 days from date of invoice unless stated otherwise.  If an amount remains overdue for a period of 30 days an additional 10% penalty will be added to the NET value for each month lateness (or part thereof).  Any invoice outstanding after 3 months will be referred to a debt management company.  All charges, including debt management company recovery fees, interest and legal fees incurred will be the responsibility of the client and will be legally enforceable.
2. Payment is to be paid by direct bank transfer.
3. Bare Face Marketing Ltd is VAT Registered: 987608753

ACCOUNT HOLDER:Bare Face Marketing Ltd
BANK: Santander
SORT CODE: 090154
ACCOUNT: 35770985
 

Please note we do not accept cheques.  If you issue a cheque You will be charged a £25 administration fee.

Bare Face Marketing Ltd is the sole owner and retains Copyright of any ideas and copy contained within any documents supplied to the client until final payment is made. It is the clients' responsibility to check back from time to time to ensure they understand the content of the contract.